top of page

Return and Refund Policy

JCM Greenhouse Mfg. LLC

Effective Date: 01.01.2020
Last Updated: 06.01.2025

Overview

At JCM Greenhouse Mfg. LLC, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for all products purchased from us.

Contact Information:

  • Address: 10462 Hwy 165 S, Forest Hill, LA 71430

  • Mailing Address: PO Box 363, Forest Hill, LA 71430

  • Phone: 318.748.4179

  • Email: info@jcmgreenhouse.com

Return Eligibility

General Requirements

To be eligible for a return, products must meet the following criteria:

  • Return request must be initiated within 30 days of delivery

  • Products must be unopened, unused, and in original condition

  • Return authorization number must be obtained before returning items

  • Customer is responsible for return shipping costs

Returnable Items

  • Unopened accessories and parts - Refund of material price within 30 days (customer pays return shipping)

Non-Returnable Items

The following items cannot be returned:

  • Custom order greenhouses - Non-refundable

  • Specialty and custom fabricated items (shade cloth, polyethylene, polycarbonate panels) - Non-refundable

  • Open, installed, or used items - Non-refundable

  • Products altered or modified by customer

  • Items without original packaging or missing components

Return Process

Step 1: Contact Us for Authorization

  • Required: You must contact us for an approval number before returning any item

  • Call us at 318.748.4179 or email info@jcmgreenhouse.com

  • Provide order number, product details, and reason for return

  • Return Authorization (RA) number must be included with returned merchandise

Step 2: Prepare Your Return

  • Include RA number on all return packages

  • Items must be unopened and in original condition

  • Use original packaging when possible

  • Package items securely to prevent damage during shipping

Step 3: Ship Your Return

  • Customer is responsible for return shipping costs

  • We recommend using trackable shipping methods

  • Items must be received within 14 days of RA approval

  • Risk of loss during return shipping is customer's responsibility

Refund Policy

Refund Processing

  • Refunds will be issued to the original payment method

  • Processing time: 5-10 business days after we receive returned items

  • Original shipping charges are non-refundable

  • Return shipping costs are customer's responsibility

  • Only material price is refunded for eligible items

Refund Eligibility

  • Eligible for Refund: Unopened accessories and parts returned within 30 days

  • Not Eligible: Custom greenhouses, specialty fabricated items, opened/used items

Inspection Process

  • All returned items are inspected upon receipt

  • Refund amount determined based on condition assessment

  • Customer will be notified if refund differs from expected amount

  • Items that fail inspection may be returned to customer at their expense

Company Errors

Our Mistake, No Cost to You

  • Orders incorrect due to our error can be returned at no cost to the customer

  • We will arrange and pay for return shipping

  • Full refund or replacement provided

  • Contact us immediately if you receive an incorrect order

Defective Products

Reporting Defects

  • Items believed to be defective must be sent back within 30 days

  • Contact us immediately for specialty and custom fabricated items if defective

  • All defective items will be inspected by JCM Greenhouse Mfg. LLC

Resolution Process

  • If found defective: Customer may choose refund or replacement at no charge

  • If found not defective: Item will be subject to standard return policy

  • We reserve the right to determine if item is actually defective

  • Contact us for authorization before returning suspected defective items

Special Circumstances

Large Greenhouse Structures

  • Custom greenhouse structures require special return approval

  • Must be unused and in original condition

  • Return shipping arranged by JCM at customer's expense

  • Restocking fee may apply (typically 15-25%)

  • Installation materials and site preparation are non-refundable

Seasonal and Clearance Items

  • Clearance items are final sale unless defective

  • Seasonal items may have different return windows

  • Special return terms will be clearly noted at time of purchase

Commercial Orders

  • Large commercial orders may have customized return terms

  • Return policies will be specified in purchase agreements

  • Contact your sales representative for specific terms

Warranty vs. Returns

Understanding the Difference

  • Returns: For customer satisfaction within 30 days (limited to unopened accessories and parts)

  • Warranty: For defects in materials and workmanship

  • Physical Goods Warranty: 180 days from date of purchase

  • Refer to our separate Warranty document for complete warranty terms

Warranty Claims

  • Contact us to initiate warranty claims

  • May require photos or inspection

  • Warranty repairs or replacements provided at no charge

  • Warranty does not cover damage from misuse or weather events

Cancellations

Order Cancellation

  • Orders can be cancelled before shipment without penalty

  • Contact us immediately if you need to cancel

  • Cancellation may not be possible for custom orders in production

  • Refund issued to original payment method within 5-10 business days

Custom Order Cancellations

  • Custom orders may be subject to cancellation fees

  • Fees depend on production stage at time of cancellation

  • We'll work with you to minimize costs when possible

Important Notes

Custom and Specialty Items

  • Custom order greenhouses are non-refundable

  • Specialty and custom fabricated items (shade cloth, polyethylene, polycarbonate panels) are non-refundable

  • If these items are defective, contact us immediately for resolution

Return Authorization Required

  • All returns require prior authorization

  • Return authorization number must be included with returned merchandise

  • Returns without authorization may be refused or subject to additional fees

Customer Responsibilities

  • Customer pays return shipping for all eligible returns (except company errors)

  • Items must be returned in unopened, original condition

  • Risk of loss during return shipping is customer's responsibility

International Customers

We do not ship internationally, but if you received products through a third party:

  • Return shipping to Louisiana facility required

  • Customer responsible for all customs and duties

  • International shipping charges are non-refundable

  • Processing times may be extended

Contact Us

For all return and refund inquiries:

Customer Service Hours: Monday-Friday, 8:00 AM - 5:00 PM CST

JCM Greenhouse Mfg. LLC

  • Phone: 318.748.4179

  • Email: info@jcmgreenhouse.com

  • Address: 10462 Hwy 165 S, Forest Hill, LA 71430

  • Mailing Address: PO Box 363, Forest Hill, LA 71430

Policy Changes

This Return and Refund Policy may be updated from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

​

Our Commitment: We're committed to your satisfaction and will work with you to resolve any issues with your purchase. When in doubt, contact our customer service team for assistance.

​

This policy is designed to be fair to both our customers and our business. For specific situations not covered here, please contact us directly.

bottom of page