Shipping Policy

JCM Greenhouse Mfg. LLC

Effective Date: 01.01.2020
Last Updated: 06.01.2025

Overview

JCM Greenhouse Mfg. LLC is committed to delivering your greenhouse structures and accessories safely and efficiently. This Shipping Policy outlines our shipping practices, delivery procedures, and customer responsibilities.

Contact Information:

Address: 10462 Hwy 165 S, Forest Hill, LA 71430
Mailing Address: PO Box 363, Forest Hill, LA 71430
Phone: 318.748.4179
Email: info@jcmgreenhouse.com

Shipping Coverage

Geographic Coverage

We ship within the United States only
No international shipping available
Delivery available to all 50 states and Washington D.C.
Remote locations may require special shipping arrangements

Service Areas

We provide shipping services to:

Commercial plant nurseries
Agricultural operations and farms
Residential customers
All business and residential addresses with truck access

Products and Shipping Categories

Standard Accessories and Parts

Small components, hardware, and accessories
Shipped via standard carriers (UPS, FedEx, freight carriers)
Typical delivery: 5-10 business days

Greenhouse Structures

Custom and standard greenhouse structures
Shipped via freight carriers and specialized transport
Delivery timeframes vary based on manufacturing and logistics

Custom Orders

Made-to-order greenhouse structures
Lead times vary based on specifications and production schedule
Customer will be notified of estimated delivery timeframes

Order Processing and Lead Times

Order Confirmation

Orders are processed upon receipt of payment
Order confirmation sent via email within 1 business day
Lead times provided at time of order confirmation

Manufacturing Lead Times

Lead times are estimates and may vary based on demand and production capacity

Communication

Regular updates provided for custom orders
Customer notified when order is ready to ship
Tracking information provided when available

Shipping Costs and Methods

Cost Calculation

Shipping costs calculated based on:
- Product size and weight
- Delivery location
- Selected shipping method
- Special handling requirements

Cost Notification

Shipping costs provided during checkout process
Large structure shipping costs quoted separately
Customer approval required before shipment for large orders

Payment

Shipping costs paid at time of order
Additional charges (if any) communicated before shipment
Payment required before delivery

Delivery Process

Standard Delivery

Small packages: Delivered to address via standard carriers
Large items: Freight delivery to curb or loading dock
Truck access required for all deliveries

Delivery Requirements

Customer must provide:

Clear access for delivery vehicles
Adequate space for unloading
Someone present to receive delivery (for signature required items)
Proper equipment for moving large items from delivery vehicle

Delivery Notifications

Advance notice provided when possible
Customer contacted to schedule delivery of large items
Delivery appointment confirmation required

Customer Responsibilities

Site Preparation

Ensure delivery location is accessible by truck
Provide clear path for unloading
Arrange for equipment to move items from delivery point
Confirm delivery address accuracy

Receiving Delivery

Inspect items immediately upon delivery
Report damage within 48 hours of receipt
Take photos of any damage for documentation
Keep all packaging until inspection is complete

Unloading

Customer responsible for unloading from delivery vehicle
Delivery driver may assist but is not required to do so
Proper equipment (forklift, crane, etc.) customer's responsibility

Damage and Loss

Reporting Damage

Report shipping damage immediately (within 48 hours)
Contact us at: 318.748.4179 or info@jcmgreenhouse.com
Provide photos of damaged items and packaging
Do not discard damaged packaging until instructed

Damage Claims

We will file claims with shipping carriers
Replacement or repair arranged as appropriate
Customer may need to assist with carrier inspection

Loss in Transit

Report non-delivery within 5 business days of expected delivery
We will trace shipment with carrier
Replacement arranged if shipment confirmed lost

Special Shipping Situations

Large Greenhouse Structures

Specialized freight carriers used
Delivery appointment scheduling required
Crane or forklift may be needed for unloading
Customer notified of special requirements in advance

Remote Locations

Additional shipping time and costs may apply
Special arrangements may be necessary
Customer contacted to coordinate delivery logistics

Weather Delays

Delivery may be delayed due to severe weather
Customer notified of weather-related delays
Safety prioritized over delivery schedules

Risk of Loss

Transfer of Risk

Risk of loss transfers to customer upon delivery to carrier
Delivery confirmation establishes completed delivery
Customer assumes responsibility once items are delivered

Insurance

Shipments insured for declared value
Additional insurance available upon request
Customer may arrange separate insurance if desired

International Customers

We do not provide international shipping
No shipments outside the United States
International customers must arrange freight forwarding services
Customer responsible for all customs, duties, and international regulations

Shipping Policy Changes

Modifications

Shipping policies may be updated to reflect operational changes
Material changes communicated to customers
Updated policy posted on website with effective date

Seasonal Adjustments

Shipping schedules may be adjusted during peak seasons
Holiday shipping deadlines communicated in advance
Weather-related policy adjustments as necessary

Contact Information

For shipping-related questions:

Customer Service Hours: Monday-Friday, 8:00 AM - 5:00 PM CST